Delivery and Returns
Conditions of online purchases
We want to take the risk out of purchasing online so we offer a risk free return and exchange policy (excluding SALE products) should the item you buy not fit correctly when you receive it. Simply return the product to us within 7 days and we'll either exchange it for the correct size or refund your money.
Please note however that SALE items are not refundable.
If you find a manufacturing fault in your product please contact us immediately. We will happily exchange the item if it’s still in stock, organise a repair or refund your money – the choice is yours.
Postage within Australia is FREE for all purchases over $200.
All orders over $200 will be delivered FREE within Australia. For all orders under $200 a flat rate of $9.95 will apply within Australia. This is due to a lot of our products costing significantly more than $9.95 (i.e. boots and shoes) so this pricing structure allows us to keep our overheads as low as possible to ensure that you receive the best prices on all our stock.
We accept credit card transactions by MasterCard, VISA and PayPal. Once the order has been processed it cannot be changed.
Items will be sent registered by Australia Post and you can expect to receive them within 3 - 5 working days. On occasion Australia Post takes longer to delivery and unfortunately this is beyong our control. If more than 5 business days passes please contact us and we can track your item for you. Alternatively you can log onto the Australia Post website and track your item using the 'Track an Item' feature on their home page.
Out of Stock Items
We endeavour to make sure that all products listed are currently in stock and our pricing is true and correct. If an item you have ordered is not available (this can sometimes happen around Christmas time), we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
We currently ship to New Zealand, Western Europe and Canada, USA. We accept credit card transactions by MasterCard, VISA and PayPal and ship at a flat rate of $24.95.